Aftersales, Rebuilt for the Software-Defined Era.

One connected platform — from ECU diagnostics to field service execution — trusted across 20M+ vehicles worldwide.

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ECU &
Diagnostics
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Remote
Triage
build
Workshop
Execution
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Warranty
Auto-Claim
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Engineering
Feedback
90%
First-time fix rate across Passenger Car, Commercial & Off-highway Fleets
1–2d
Dwell time vs. 3–7 day industry average
>80%
Automated warranty processing with over 95% accuracy

Aftersales Is Fragmented. Engineering Is Disconnected.
Costs Keep Rising.

01
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Siloed Systems

Service, warranty, and parts run on disconnected tools — no unified visibility across the OEM–dealer ecosystem.

02
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Manual Execution

Diagnostics and workshop execution depend heavily on individual expertise, creating inconsistency and repeat failures.

03
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Slow, Leaky Claims

Warranty claims take 7–15 days and leak 3–8% in fraud — eroding margin silently across the entire program.

04
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Engineering Blind Spots

Field failure data reaches engineering too late — increasing repeat warranty exposure and recall risk.

The iDART Difference

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Engineering-Rooted

Most aftersales platforms sit above the vehicle. iDART is built from inside it — with native ECU diagnostics, SOVD (Service-Oriented Vehicle Diagnostics) and UDS (Unified Diagnostic Services) support, and OTA management from design through end-of-life.

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Built to Scale

Point solutions break under complexity. iDART runs across 40+ production programs, 20M+ vehicles, three continents — spanning Passenger, CV, and Off-highway without customization for each.

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AI-Native, Not AI-Bolted

Adding an AI layer to a legacy workflow doesn't fix the workflow. iDART's automotive-tuned SLMs and specialist agents orchestrcribe every step — triage, warranty adjudication, parts forecasting — from the ground up.

From the Workshop Floor to the Engineering Lab.

Operational Excellence

95%+ First-time fix rate
1–2 days Dwell time vs. 3–7 day industry average
95%+ On-time workshop completion
30% Diagnostics development efficiency gain

Financial Impact

1–2pp Warranty cost reduction of revenue
~1% Fraud leakage vs. 3–8% industry average
>90% Straight-through claim processing

Customer & Fleet Outcomes

99.9% Uptime for commercial & off-highway fleets
Zero-wait Digital booking for passenger cars
30–70% Service cycle acceleration

Beyond Automation. Intelligence That Acts.

iDART’s AI agents — including automotive-tuned Small Language Models — collaborate
across your CRM, DMS, telematics, engineering, warranty, and parts systems to enable,
proactive decisions instead of reactive firefighting.

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Pre-Orchestration
Parts Availability
smartphone
Proactive Nudge
Outreach & Booking
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Pre-Diagnosis
Telemetry Data
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Intake
Arrival & Job Card
point_of_sale
Upsell
Estimation & Approval
build
Repair
Guided execution
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Delivery
Handover & Payment
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Post-Service
Insights & Feedback
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Trigger
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Systems
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Agents
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Impact
See It In Action arrow_forward

Engineered for Your Segment.

iDART's platform is unified at its core — deeply configured for the operational and engineering realities of your industry.

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Passenger Cars

Personalized digital service, OTA-triggered maintenance, and AI-assisted upsell during active repairs.

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Commercial Vehicles

Protect fleet uptime, coordinate multi-vehicle SLA adherence, and cut dwell times to under 2 days.

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Commercial & Off-highway

Ruggedized remote triage and predictive maintenance to preserve seasonal uptime windows in extreme environments.

One Unified Platform. Spanning Engineering to Aftersales.

Purpose-built products, deployable independently or as a fully integrated platform.
iDART is the only solution that closes the loop between engineering diagnostics and
aftersales execution.

Service Excellence

  • Remote & on-vehicle diagnostics (SOVD, UDS, Telematics)
  • Predictive, scheduled, and unscheduled maintenance
  • AI-guided workshop triage and repair execution (Trace2Fix)
  • Closed-loop feedback from field to OEM engineering
4+ day avg dwell Industry baseline
→
1–2 days With iDART
95%+ First-time Fix 1–2 Day Dwell Time 30–70% Faster Service
Go Deeper

Warranty Sure

  • Coverage & entitlement determination
  • Automated repair order-to-claim creation
  • Straight-through AI adjudication
  • Fraud detection + root-cause feedback to engineering
7–15 day claim cycle Industry baseline
→
<5 days  |  >90% auto-processed With iDART
<5 Day Claim Cycle ~1% Fraud Leakage >90% Auto-Processed
Go Deeper

Parts Operations

  • AI demand sensing & predictive stocking
  • Multi-tier real-time inventory visibility
  • Service-aligned bay-level parts staging
  • Continuous forecast optimization
7–10 day lead time Industry baseline
→
Same-day staging With iDART
↓35% Overstock Zero Parts Delays 99% SLA Hit Rate
Go Deeper

Engineering Diagnostics & Virtualization

  • On-board diagnostic stack development including SOVD and UDS servers
  • HPC and ECU software validation and virtualization
  • AI-based auto-generation of test cases and test sequence authoring
Manual test authoring Industry baseline
→
AI-generated test cases, 30% faster regression With iDART
Faster Regression Real-time Sync 1 Single Truth
Go Deeper

Trusted by the Mobility Industry.
Proven in Engineering and in the Field.

20+
Years of automotive software engineering
20M+
Vehicles running KPIT software globally
40+
Production programs across PC, CV, Off-highway
300K+
Service technicians using iDART offerings
"iDART gave our engineering and aftersales teams a single source of truth for the first time. Warranty leakage dropped significantly within the first deployment year."
— VP Aftersales Engineering, European OEM Partner (Illustrative)
Active Contributor Since 2004
AUTOSAR SOVD ASAM SAE ISO SOAFEE

Your Aftersales Transformation Starts Here.

iDART is built on KPIT's 20+ years of mobility software engineering — trusted across
20M+ vehicles worldwide. Whether you are optimizing fleet uptime, accelerating
engineering diagnostics, controlling warranty costs, or transforming customer
experience — iDART gives you the unified platform to operate at world-class standards.

Request a Platform Demo Download the iDART Overview
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