IDART - INTEGRATED DIAGNOSTICS & AFTERSALES TRANSFORMATION

Aftersales, built for the
software-defined era.

iDART connects engineering, aftersales, and customer experience across Passenger Cars, Commercial Vehicles, and Off-Highway — a single intelligence layer that turns every service event from a cost into a data asset.

Built from inside the vehicle. Deployed across 10M+ of them.

One vision. Every segment’s reality.

A passenger car, a long-haul truck, an excavator and a harvester fail in completely different ways — and cost money in completely different places. iDART meets the operational reality of each, engineered from inside the vehicle.

See the platform
First-time-rightPassenger CarsOTA-triggered service, zero-wait booking and AI-guided repair for every customer touchpoint.
Dwell timeCommercial VehiclesPredictive fault detection, rapid remote triage and coordinated fleet scheduling.
↓55% downtimeOff-HighwayRuggedized remote diagnostics and predictive maintenance for extreme conditions.
One data model, one agentic core, one engineering loop — configured to every segment.

Gaps that cost global
OEMs every single day.

Aftersales runs on disconnected tools. Every gap between them is intelligence lost — and cost absorbed by the OEM.

The intelligence gap
Your systems don't share what they know.
Scheduling doesn't know what diagnostics found. Warranty doesn't talk to parts. Every handoff is a data gap — and every data gap is an outcome that didn't happen: a repair repeated, a part overstocked, a claim paid twice.
The lifecycle gap
Every resolved fault is a lost engineering signal.
Every fault the service network resolves contains intelligence about the next product generation. Right now that signal disappears at the workshop door. Today's vehicles are designed without the data from today's repairs.
The alignment gap
Three stakeholders. Three systems. Little shared intelligence.
OEM optimises for warranty reserve. Dealer optimises for throughput. Customer optimises for time. Three platforms, limited connected intelligence — and the OEM absorbs the cost of every misalignment between them.

Built from inside the vehicle.
Not bolted on top of it.

Engineering-rooted
Most aftersales platforms connect to vehicles. iDART was built from inside them — with native ECU diagnostics, SOVD and UDS support, and OTA management from design through end-of-life.
Built to scale
Point solutions break under complexity. iDART runs across 40+ production programs and 10M+ vehicles spanning every segment. One platform intelligence layer — every segment's specific needs met from within it.
AI-native, not AI-bolted
Adding an AI layer to a legacy workflow doesn't fix the workflow. iDART's automotive-tuned SLMs and specialist agents orchestrate every step from the ground up. The intelligence isn't a feature — it's the architecture.

End-to-End Service Workflow.
One connected intelligence layer.

From the moment a service is scheduled to the moment engineering receives the root-cause signal — specialist agents, each trained on automotive data, each owning a stage, all sharing a single vehicle intelligence layer.

Shared vehicle data layer
01Scheduling & Booking
02Job-Card Pre-Creation
03Parts Availability
04Repair & Diagnostics
05Warranty Management
06Engineering Feedback Loop

All the agents share a single vehicle data layer — every signal one agent captures is immediately available to every other. That is why iDART resolves in hours what disconnected point solutions take days to even detect.

One complete lifecycle. Engineering to aftersales and back.

iDART covers the vehicle lifecycle — from the first ECU flashed on the line to engineering receiving field fault data from the vehicle in service. All connected through a shared data layer. No signal lost between them.

Engineering Diagnostics
Diagnostic development, test-case authoring and virtual ECU testing for OEM engineering teams — with AI-generated test cases from real field fault data.
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End-of-Line Flashing
Every vehicle leaves the line with correct, verified ECU software — variant coding, configuration and functional testing at production-line speed.
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Vehicle Diagnostics
Protocol-level remote diagnostics and AI-guided repair. Trace2Fix finds the most probable cause in seconds and guides the exact repair. 95%+ first-fix.
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Aftersales Content Authoring
AI-assisted creation of repair manuals and procedures — authored once to a single data model, published to every downstream system simultaneously.
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OTA Updates
Secure over-the-air software, patches and feature activation — no workshop visit. UNECE R155 / WP.29 compliant. Up to 60% lower recall cost.
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Not benchmarks. Not
estimates. Deployed results.

These outcomes are drawn from live iDART deployments.

Commercial Vehicles
↓20%
Repeat repairs
↑15%
Vehicle uptime
↓18%
Diagnostic cost
Global CV OEM · VRM Platform & Guided Diagnostics
Repeat repairs dropped 20%. Vehicle uptime up to 15% higher.
Deploying iDART's Vehicle Relationship Management platform and AI-guided diagnostics across a global dealer and fleet network connected OEM, Tier-1 suppliers and workshops through a single vehicle record for the first time.
Off-Highway
~80%
Queries automated
≤15s
Response time
24/7
Availability
Global Off-Highway OEM · GenAI Service Agent
80% of technical queries automated. Response under 15 seconds, 24/7.
A GenAI service agent on AWS Bedrock and RAG replaced a human-dependent service-query process — eliminating backlogs, extending coverage across time zones and languages, and cutting operational cost.
Passenger Cars
<1%
Fraud leakage
↓50%
Manual gen time
90%
Test coverage
North American PC OEM · Warranty AI
Fraud leakage cut below 1%. Service-manual generation 50% faster.
AI-based repair instructions and automated issue analysis eliminated the root cause of battery-drain mis-repairs — reducing warranty cost, halving manual generation time and achieving 90% automated test coverage.

Aftersales Transformation, Engineered for Outcomes.

25 yrs
Automotive software engineering depth
40+
Active OEM production programs globally
6
SDV Programs
Global delivery — North America, Europe and Asia-Pacific, with multilingual service support.

Empowering your network and
keeping your customers moving.

Talk to an iDART specialist about your segment and deployment context.
No generic demos — the conversation starts with your challenge.

Aftersales, reimagined by KPIT
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