A global construction equipment manufacturer needed to modernize its aftersales diagnostics. Manual processes, fragmented knowledge sources, slow issue resolution, limited real-time access to critical technical and telematics data, and scalability constraints affected service efficiency across its dealer network.

KPIT designed and implemented a GenAI-powered service agent on AWS, providing context-aware diagnostics, repair guidance, and secure integration with enterprise and telematics systems. The solution reduced human intervention, accelerated issue resolution, improved technician productivity and service throughput, and enabled global scalability.

For more information reach us at alliances@kpit.com or visit https://www.kpit.com/about-alliance

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