KPIT with its extensive and rich expertise in aftersales diagnostic and repair solutions, specifically for OEM dealer networks, has developed its Next-Generation Aftersales Suite to match demands today and into the future.
This Suite enables dealerships to perform a host of activities ranging from basic tasks such as fault reading, through to advanced processes like intelligent, augmented diagnostics and root cause repair.
The suite also underscores the essence of data re-use and duplication avoidance across OE departments, through its integration with the engineering tool-chain.
The K-DCP Aftersales suite drives 30% faster diagnostics, whilst improving service technician productivity by up to 40%.
The suite enables productivity gains and faster-time-to-market through the following functionalities:
The K-DCP Service Tester is an essential tool for supporting the aftersales/service usage diagnostic functions throughout the vehicle.
KPIT Service tester is a modular and a data-driven system for aftersales diagnostics and has been built using latest web technologies.
It can be deployed on a local instance (PC) or on a remote server in the cloud. Being highly customizable, the service tester allows for addition of customer specific features through a simple “Plug-in” function. It also enables the customer to leverage their own/existing user interface, by directly accessing the tester API and associated functionalities.
The K-DCP Trace2Fix is a next-generation assisted diagnostics platform that focusses on improved diagnostic productivity (lower No-Trouble-Found and increased Fix-First-Visit) and lowering vehicle down-time at critical customer-interface points.
It’s an Intelligent, network-based solution for advanced diagnostics with proven effectiveness to disambiguate and diagnose.
It enables guided troubleshooting with pin-point accuracy, based on Self-learning & Root Cause Analysis principles.
KPIT’s OTX Authoring Suite (AS) is a re-imagination of OTX authoring that focusses on simplifying the overall authoring experience, whilst understanding and optimizing the productivity of different user groups.
Designed specifically for the aftersales/service environment, the OTX Authoring Suite [Guided] leverages the core strengths of the platform (powerful script-based development and graphical flow authoring) to deliver a platform that that meets these needs whilst focusing on usability.
KPIT’s Business Integration platform provides a cohesive and unified end-to-end data flow across K-DCP Tools to left-shift the diagnostic data development process. It leverages standard enterprise methodologies to ease data transition between departments and truly provide a joined-up, single diagnostics development platform.
It follows Enterprise integration methodologies, with industry specifications like REST HAL, OPEN API, etc; to expose diagnostic data services within the diagnostic data development process.
KPIT tools are integrated out-of-the-box, and authorized external applications can easily be added through simple integration interfaces.
KPIT believes that quality is an on-going metric that should be continually monitored and improved over time. To that effect, it has developed tools and techniques that [in partnership with our customers] provide validation and provability of effectiveness before field deployment, including: