K-DCP Aftersales Suite

Overview

KPIT with its extensive and rich expertise in aftersales diagnostic and repair solutions, specifically for OEM dealer networks, has developed its Next-Generation Aftersales Suite to match demands today and into the future.

This Suite enables dealerships to perform a host of activities ranging from basic tasks such as fault reading, through to advanced processes like intelligent, augmented diagnostics and root cause repair.

The suite also underscores the essence of data re-use and duplication avoidance across OE departments, through its integration with the engineering tool-chain.

Salient Features

  • The K-DCP Aftersales suite leverages the Service Tester, Trace2Fix (our intelligent assisted-diagnostics solution) and Business Integration solutions to deliver productivity seamlessly across multiple channels such as desktop, mobile, cloud and in-vehicle, whilst catering to both at-vehicle and connected application use-cases
  • The built-in assisted troubleshooting functionality empowers service engineers to make conclusions from fault patterns and/or symptoms regardless of vehicle location. The solution tracks the most critical aftersales metrics i.e. Fix-First-Visit (FFV) and Repair turnaround time

Key Benefits

The K-DCP Aftersales suite drives 30% faster diagnostics, whilst improving service technician productivity by up to 40%.

The suite enables productivity gains and faster-time-to-market through the following functionalities:

Productivity improvements

  • Built-in Intelligent diagnostics & root cause analysis capability (Trace2Fix)
  • Improves technician’s efficiency and effectiveness (Service Tester)
  • Integrated toolchain

 

Faster time-to-market

  • Data Re-use across Engineering, Manufacturing and Aftersales
  • Build once, run anywhere
  • Highly extensible

Overview

The K-DCP Service Tester is an essential tool for supporting the aftersales/service usage diagnostic functions throughout the vehicle.

KPIT Service tester is a modular and a data-driven system for aftersales diagnostics and has been built using latest web technologies.

It can be deployed on a local instance (PC) or on a remote server in the cloud. Being highly customizable, the service tester allows for addition of customer specific features through a simple “Plug-in” function. It also enables the customer to leverage their own/existing user interface, by directly accessing the tester API and associated functionalities.

Salient Features

  • Data driven architecture (ODX/OTX)
  • Multiple delivery channels – cloud based, offline, PC based, mobile
  • Supports standard (UDS on CAN, UDS on IP, J1939) and OEM proprietary protocols
  • Supports multiple VCI specifications like J2534, RP1210 and D-PDU based VCI
  • Interfaces to support integration with OEMs IT ecosystem (Service Info, Parts Repository etc.)
  • Customizable UI enables rapid alignment for an OEM ‘branded’ look/feel
  • Seamless integration with Trace2Fix for a complete assisted diagnostic experience
  • Full integration with Business integration platform provides up-to-date centralized data access
  • Vehicle interface abstracts communication allowing at-vehicle, remote/connected use-cases

Key Benefits

  • Enhances service technician productivity and the dealership servicing throughput
  • Enables faster development of new features, thereby improving the OEMs’ time-to-market
  • Significantly reduces tool maintenance costs for OEMs
  • Is designed by UI/UX experts to focus on improving the dealer experience

Overview

The K-DCP Trace2Fix is a next-generation assisted diagnostics platform that focusses on improved diagnostic productivity (lower No-Trouble-Found and increased Fix-First-Visit) and lowering vehicle down-time at critical customer-interface points.

It’s an Intelligent, network-based solution for advanced diagnostics with proven effectiveness to disambiguate and diagnose.

It enables guided troubleshooting with pin-point accuracy, based on Self-learning & Root Cause Analysis principles.

Salient Features

  • Fast and accurate diagnostics- based on a rich set of data – service info. engineering docs etc.
  • Simultaneous reasoning adapts to additional layers of input and reduces root-cause-analysis steps
  • Assisted and Expert modes to match technician skill and experience
  • Product Agnostic- Reusable across multiple vehicle networks
  • Fully dynamic solution with articulation of probabilities
  • Integration of media content from OEMs at the specific test step
  • Supports at-vehicle and remote/connected use-cases

Key Benefits

  • Significantly reduces troubleshooting steps
  • Lowers No-Trouble-Found and improves Fix-First-Visit outcomes
  • Improves the dealer experience and overall profitability through brand loyalty
  • Improves technician efficiency by as much as 50%
  • Continually learns and provides supervised ranking updates to optimize troubleshooting
  • Provides detailed session capture for traceability and warranty links

Overview

KPIT’s OTX Authoring Suite (AS) is a re-imagination of OTX authoring that focusses on simplifying the overall authoring experience, whilst understanding and optimizing the productivity of different user groups.

Designed specifically for the aftersales/service environment, the OTX Authoring Suite [Guided] leverages the core strengths of the platform (powerful script-based development and graphical flow authoring) to deliver a platform that that meets these needs whilst focusing on usability.

Salient Features

  • A ‘low-code’ development environment, which enables software creation through a graphical user interface
  • Full support for ISO-13209 (including ASAM Extensions and subsequent ISO addendum) OTX standards
  • Multiple authoring modes, flow, script and wizard-based
  • WYSIWYG screen layout with automatic binding and logic code generation
  • Out-of-the-box, extensible SCM support (Git)
  • Integrated diagnostic services browser with drag-and-drop
  • OTX template libraries support with drag-and-drop screen flow orchestration
  • Integrated OTX checker, execution and debugging functionality (OTX & customer checker rules)
  • Fully integrated with KPIT’s cloud repository for seamless, change-driven sequence development

Key Benefits

  • Enables authoring of standardized, reusable and exchangeable diagnostic sequences
  • Provides an intuitive user experience to maximize efficiency
  • Provides role-specific views on sequence authoring to minimize effort
  • Offers the opportunity to leverage modern development processes as part of an overall diagnostic sequence authoring strategy

Overview

KPIT’s Business Integration platform provides a cohesive and unified end-to-end data flow across K-DCP Tools to left-shift the diagnostic data development process. It leverages standard enterprise methodologies to ease data transition between departments and truly provide a joined-up, single diagnostics development platform.

It follows Enterprise integration methodologies, with industry specifications like REST HAL, OPEN API, etc; to expose diagnostic data services within the diagnostic data development process.

KPIT tools are integrated out-of-the-box, and authorized external applications can easily be added through simple integration interfaces.

Salient Features

  • Cloud-based, single point of integration & interface to existing IT back-end systems, infrastructure and diagnostic systems
  • Industry-specification (HAL, etc) friendly RESTful APIs that minimize integration effort
  • Authentication, authorization and licensing platform that integrates directly with your existing providers via SAML
  • Digital-twin vehicle model that captures vehicle state changes from assembly onwards
  • Intuitive publication and [dependency based] packaging for delivery to aftersales/service tooling
  • Dashboards and analytics that provide deep insight into diagnostic usage and success rates
  • Diagnostic session upload, storage and data-processing platform for deep analytics

Key Benefits

  • Provides a backbone for truly centralized diagnostic data content delivery
  • Enables rapid platform adoption with out-of-the-box tooling integration
  • Uses enterprise integration patterns to lower cost and accelerate IT-backend cohesion
  • Provides digital vehicle update records for advanced use-cases such as predictive analysis
  • Is deployable on cloud-based and in-house infrastructure

Overview

KPIT believes that quality is an on-going metric that should be continually monitored and improved over time. To that effect, it has developed tools and techniques that [in partnership with our customers] provide validation and provability of effectiveness before field deployment, including:

  • Automated model validation- The KPIT Integrated Testing Environment [KITE] is designed to meet the challenges of testing in the automotive eco-system and adapts to customer needs, providing application, device and vehicle under test functionality

     

     

     

  • Dynamic vehicle simulation- The K-DCP Dynamic ECU simulator provides for a highly efficient and a cost-effective method to test software for multiple ECUs across the entire vehicle and multiple variants, whilst reducing the dependency on production ECU availability

     

     

     

Key Benefits

  • Highly-automated provability of new and existing sequences eliminating regressions
  • Low-cost and agile alternatives to traditional solutions
  • A stable test-bed that encourages re-use and minimizes maintenance uncertainty
  • Improved dealer experience for both technicians and consumers