Customer Engagement and Commerce

Customer Engagement and Commerce

overview
As the world of commerce continues to change, the ability for companies to seamlessly move their business into the digital world is no longer a luxury. KPIT brings the skills and experience to guide you on the path towards digital transformation. Our partnership and expertise with SAP and hybris – allow us to help you create a true omni-channel experience for your customers across every channel, every time.

User ResearcharrowDevelop the Foundation arrowDesign the Experience arrowTest & Validate the Solution

OC Tanner - The Journey to a Digital Core with S/4HANA & SAP Hybris Commerce + CPQ
O.C. Tanner needed to improve organizational agility, focus innovation on competitive advantage, and overhaul processes. With Cisco, KPIT, and a unique implementation methodology, it is replacing existing SAP software with zero-customization versions of the SAP S/4HANA suite. Learn about a pragmatic, repeatable approach thats changing everything.

The User Experience

Prioritizing & delivering based onthese seven facets is the goal of UX.
Using a baseline of your current and competition sites, KPIT will drive towards a manageable number of definitions of user personas, flows and customer journeys. In parallel, the right technical infrastructure and process workflows are defined with the creative team working on the user experience.
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"Connect with a KPIT expert, and redefine your omni-channel customer engagement & commerce capabilities”
KPIT Wins “Newcomer of the Year” Award at Annual SAP Hybris Summit
Our Proven 3 Step Offering for Commerce & Customer Engagement:
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Discover the Customer Engagement and Commerce Solution and its various components Sales, Service, Social, Marketing and Commerce and how these can be leveraged to better meet your overall business goals. We will discuss your requirements with our team and we share creative solutions and relative business use cases using SAP and CEC.

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KPIT provides a compelling trial offer. We will provide you with a Proof of Concept demonstration with your company's data. Under this no obligation offer, you can test drive the PoC and evaluate for full deployment

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KPIT's powerful suite of SAP CRM solutions are enhanced to deliver value for a true multi-channel, end-to-end business process integration using SAP CRM deployments across multiple integrations throughout sales, services, and marketing functional areas

Rapid Deployment Solutions Available with Simple by KPIT
Simple Sales, Service, Commerce and CPQ
Rapid Deployment solutions transform your Omni-Channel Customer Engagement Experience is as little as 4-12 weeks!
Commerce
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More Than Half of Global B2B Buyers are Expected to Make 50% of Purchases Online Within Three Years. Are you Ready?
How do you create a site that your customers will flock to? KPIT’s proven methodology and technology accelerators focus on creating a customer experience where:
The overall site is personalized to the customer’s needs – seeing their products with their negotiated pricing
Products are easy to find
Selected products are easy to source and buy
Exceptional Customer Service is embedded in the buying and account management processes
Information – specification, videos or instruction manuals – are readily available
The combination of SAP and hybris provides companies a unique opportunity to delivery on these promises. From providing a consistent brand experience to ensuring that the right products are ordered and sourced to creating a portal for customer service – the tools and processes are there.
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Begin with SimpleCommerce. KPIT's e-commerce starter, built on the hybris B2B acceleratorThis adds features that we have consistently heard from our customers. SimpleCommerce deliver omni-channel B2C experience to your B2B customers, in less than 90 days.
 
Dealer Portal:- Provides insight for customers to allow dealers to access their data see pending orders, shipping information and so forth.
hybris Marketing:- Implementation of customer segmentation strategies and marketing campaigns using hybris powerful marketing automation product.
UX Design/Usability:- Our experienced UI and UX team works with our clients to create a superior customer experience and journey.
 
Configure Price Quote
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Deliver a Seamless & Relevant Buying Experience for Customers or Businesses with Configure Price & Quote (CPQ)
As the depth and breadth of solutions offered in the marketplace become more complex and personalized, the need to make sure that that products are configured and priced correctly becomes all the more important. Analyze functional specifications, define components that address requirements, resolve inter dependencies, and combine everything in one tailor-made package.
KPIT's bundled solution for CPQ provides immediate value when building out your web store or product catalog. The SAP hybris front-end allows for a modular configuration resulting in faster implementation that fits the needs of both internal and external users of the site.
KPIT delivers added value with Simple CPQ, including pre-built data mapping and toolsets. KPIT shares deep domain expertise with PLM and complex Variant Configuration implementations. With predictive applications to harness your big data, your business can realize its full potential across all selling and buying channels through Configure-Price-Quote (CPQ), and SAP hybris.
 
Guided Selling easy to use guided and interactive configuration.
Efficiency error free orders, integrated CPQ
Increase Sales Sell more configurable products & solutions
Higher Profits Reduced sales costs
Integration Efficiently integrate customers, dealers, sales, manufacturing and PLM with visualization
 
SAP Hybris Cloud for Customer
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Polishing Up Customer Service Using SAP® Cloud for Service and Social Engagement
Bona- Leader in hardwood floors and care products provides the ultimate customer service for their customers.
With the help of partner, KPIT, Bona implemented SAP Cloud for Service and SAP Cloud for Social Engagement to improve their customer’s experience, streamline customer service interactions and decrease the need for follow up calls. Now Bona can provide effortless service 24x7, and engage customers via new channels.
Launch SAP Cloud for Sales, and Service in record time and under budget with KPIT Rapid Deployment Solutions. Our Simple offerings gives you Cloud for Customer, customized for the way you do business and enhanced with pre-built ERP integrators and extended marketplace solutions add-ons. Be up and running in as little as 12 weeks
 
Cloud for Sales
Collaboration and social selling
Account management and intelligence
Opportunity management and insights
Mobility
Productivity and personalization
Real-time actionable analytics
Back-Office integration and mash-ups
On-Demand
 
 
Cloud for Service
Track interactions and engage across social media channels
Linked knowledge base to resolve reported issues quickly
Enable standard responses to customers using templates
Surveys to gauge customer satisfaction
Analyze performance and response teams first call
resolution rate, time to closer and volume
 
StratosCRM
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SAP Cloud, On-Premise and Multi-Tier Hybrid with HANA Platform
SAP CRM applications OnPremise, OnDemand, OnDevice and in Hybrid models
KPIT's powerful suite of value enhanced SAP CRM solutions delivers truemulti-channel, end-to-end business process integration between your front office and back officer operations using SAP CRM deployments across multiple integration channels (Call Center, Web Channel, Portal, Mobile) throughout sales, services and marketing functional areas. With StratosCRM you gain the flexibility of owning, not leasing, your most critical application; whether you choose to run it on-site, off-site, or in the cloud.

StratosCRM Quick Start Packages

StratosCRM comes pre-packaged and ready-to-run complemented by a portfolio of Rapid Deployment Solution (RDS) offered at competitive prices and fully deployed on-site or in your private hosted cloud in just a few weeks.
StratosCRM Quick Start Packages include:

Sales Force Automation (SFA) Quick Start
Marketing Quick Start
SFA + Marketing Quick start
Universal Agent + Customer Service Quick Start
Service Quick Start
Web Channel Quick start
BCM Quick Start
Mobile SFA Add-On Quick Start
Success Stories
 
O. C. Tanner Customer Engagement & Commerce
Read More>
Bona: Polishing Up Customer Service Using SAP® Cloud for Service and SAP Cloud for Social Engagement
Read More>
 
Resources
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KPIT SAP Capabilities Overview

KPIT & FPX CPQ Solution

OC Tanner- Journey to a Digital Core with SAP HANA & Hybris Solutions

Webinar: Polishing Up Customer Service Using SAP® Cloud

The Bona customer video

Bona Partners with KPIT To Improve Customer Experience

Partnership


 
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