Customer Relationship Management

Customer Relationship Management

Overview
Businesses need their sales, marketing, and service automation systems to seamlessly synchronize with the way their customers interact and act.
While many organizations understand that Customer Relationship Management (CRM) is the essential component in managing their customer base, they are unable to navigate the parallel business challenges, including:
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Fragmented processes
and
systemarchitecture
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Lack of 360-degree
customer view
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Ineffective and inefficient
customer facing
operations
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Lack of relevant KPI
dashboards & analytics
required for decision making
KPIT's CRM practice offers extensive industry experience and expertise to help organizations recognize and apply the capabilities of multiple CRM solutions with low TCO and high ROI.
Services

We offer innovative and high-performance services and solutions in the following areas to achieve
accelerated business growth for its customers:
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Analyzing and optimizing
customer-centric processes
(not just automating)
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Increasing ROI by better
understanding and fulfilling the end
customer needs
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Improving new customer
acquisition and retaining existing
customers
Expertise

While KPIT has vast experience and in-depth expertise in CRM systems, we primarily focus on solutions based on the following CRM platforms:
 
Partnerships and Solutions

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Confused about which CRM Solution to choose?
Why KPIT

Our CRM practice capabilities allow our customers to choose the right solutions for their organization
while gaining from our expertise and experience.

 
Experienced and certified Functional and Technical CRM consultants
Sales and Service business consulting experience across industry verticals
In-depth expertise in implementing best Salesforce.com solution
Experience in integrating CRM solution with ERP solution (SAP & Oracle) Solution Accelerators for faster & accurate implementations
 

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